Q: What Happens After I Make my Appointment?
Answer: Once we receive your request we will email you confirming the time and date you have requested.
Q: Can I book an appointment the same day?
Answer: Yes, We do recommend calling/using the live chat for the fastest response to find an opening that works for you.
Q: Can conventional oil be used after synthetic or vice versa?
Answer: The fact is you can switch back and forth between conventional and synthetic without fearing any harm will come to your engine.
Q: How long does it take for me to get a response back?
Answer: The typical response time is 1hr during business hours.
Answer: Once your service is complete we accept all major credit cards, Cash, E-Transfer, as well as Cheques
Q: What days and times can I book?
Answer: We are open 7 Days a week, from 8am-8pm.
Q: Can I cancel or reschedule?
Answer: Yes we do ask you do so a day before your service, there are no fees/penalties.
Q: Do you have any guarantees?
Answer: Our services are backed by our 100% Guarantee that you will be more than satisfied with our results as well as our service or your money back.
We are absolutely certain you will be which is why we back it up by one of the best guarantees in the industry. No Hassle No Strings No Worries.
Q: What forms of payment can I use?
Answer: You may pre-pay for your service online when booking or pay later once your service is complete via: Credit Cards (American Express, Visa, Master-Card, and Discover, E-Transfer, Cash (we don’t carry exact change), and Cheque.
Q: Do you guys operate in the cold winter?
Answer: Yes! We are fully equipped and capable to work in all conditions. Our extraction system is heated and not affected by our cold winters to ensure a thorough job every time.
Q: Is my warranty voided with the dealership if I use your service?
Answer: No, We service every vehicle exactly how the manufacturer specified down to the oil type and filter with name brand quality products we also keep track of all record so you can always refer back to them.
Q: Do I need to have a Garage?
Answer: No the one great thing about The Lube Van is we can perform your oil change anywhere anytime! Even at your works parking lot!
Q: How do you guys perform the oil change outside?
Answer: We have two different methods the drain plug method as well as our extraction system which is great for European cars that don't have easily accessible drain plugs. Both methods ensure complete removal of oil as well as not a single drop landing on your garage floor.
Q: What brand of oil do you use?
Answer: We use Quaker State as our main brand of oil, we also use Castrol Edge for meeting European specifications.
Q: Can I book my service the same day?
Answer: Yes, you can visit our online calendar when booking to find the earliest time slot or call us for special requests and emergency services.
Q: Do I keep my new vehicle warranty?
Answer: Absolutely, all our services meet or exceed warranty requirements and manufacture specifications which will be noted on your service report. So you can rest assure your vehicle is being serviced the right way.
Q: Will there be a mess on my driveway?
Answer: No, We take all precautions to ensure not a drop of oil, or mess will remain before we leave.
Q: Can I buy my own oil and filter and just use the service?
Answer: Yes, you can the typical service charge with out oil and the oil filter is $45-50
Q: Can I Cancel or Reschedule My Service Appointment?
Answer: Yes, we ask you to cancel or reschedule your appointment one (1) day before your service, there are no fees/penalties.
Q: Do you only perform oil changes?
Answer: No, we are a complete service station focused on proper maintenance for your vehicle. A few of our services include transmission services , all types of filters, accessory belts, A/C recharging and many more! Mechanical components such as brakes, suspension, and electrical components can be inspected but we do not deal with the repair or replacement of mechanical components and we will recommend you to your trusted mechanic shop for these services.